top of page

Returns and complaints

The consumer's right to withdraw from the contract (return)

The consumer (the above applies exclusively to natural persons who acquire the article for purposes outside of their commercial activity) has the right to notify the seller in writing or via e-mail within 14 days of taking over the articles that he withdraws from the contract without having to give a reason for your decision. The deadline starts counting one day after the date of collection of the items. Refunds apply to all products in the Bow candles online store.

The consumer can submit the notice of withdrawal to the company on a form or with an unequivocal statement from which it is clear that he is withdrawing from the contract.

In case of withdrawal from the contract, the consumer returns the received item by post to the seller's address: Lotti Gostic Studio sp, Volčji potok 9, 1235 Radomlje


The return of the received items to the company within the withdrawal period is considered a notice of withdrawal from the contract.


The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is calculated according to the price list of the delivery service. The item must be returned to the seller no later than 14 days from the sent notification of withdrawal from the contract (purchase). The article is considered to have been returned in accordance with the prescribed deadline if it was delivered to the company's headquarters or sent to the company's headquarters before the expiration of the 14-day return deadline.


Payments made will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. The purchase price is returned to the buyer using the same means of payment with which the payment was made, unless the buyer expressly requests the use of another means of payment.


The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual condition. The consumer is responsible for a decrease in the value of the goods if the decrease is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.


The right to a refund of the purchase price in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text). In the case of returning goods, please print out the return form, fill it in, sign it and send it to us together with the goods and a copy of the invoice by post to the address Lotti Gostic Studio sp, Volčji potok 9, 1235 Radomlje

bottom of page