General terms and conditions for the Bow candles online store

The general terms and conditions for online shopping in the Bow candles online store are drawn up in accordance with the Consumer Protection Act (ZVPot), the Consumer Protection Act against Unfair Business Practices (ZVPNPP), based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business .

By using and being on the website of Bow candles, each User or other visitor agrees that before concluding the contract they are fully aware of their entire text, as they have been expressly warned about this record, which is easily accessible on the website of Bow candles . By placing an order in any form, it is considered that you fully accept the general terms and conditions of business.

The online store is managed by the company Lotti Gostič Studio sp, Volčji potok 9, 1235 Radomlje (hereinafter the "provider"), registration number: 9059229000, tax number: 78460107, the company is not liable for VAT and reserves the right to amend these general conditions, which were published on 14/03/2023 on the website www.bowcandles.si

User of the Bow candles online store with registration or by creating a user profile, accepts these general conditions, after which the user is explicitly warned upon registration.

The general terms and conditions in the section relating to withdrawal from the contract in accordance with ZVpot apply to users who meet the consumer criteria set by this law.

1. Purchase process

Technical steps leading to the conclusion of the contract

The following technical steps are available to the user (buyer) during the purchase process:

1. searching for an individual product

2. product selection for purchase

3. determination of the quantity of products to be purchased in the shopping basket,

4. review of the final price of the selected product in the selected quantity

5. order confirmation

6. placing an order

Technological means that enable the identification and correction of errors before placing an order

Before confirming the purchase, the User can review the entered data once more and change it as desired.

Order accepted

After placing the order, the user (buyer) receives a notification by e-mail from the provider that the order has been accepted. Except for the possibility of withdrawing from the contract, the user (buyer) cannot change the content of the order after placing the order. The user can cancel an individual order as long as the order system still allows it.

Order confirmed

The provider can also contact the user (buyer) by phone at the provided contact phone number in order to check the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider informs the user (buyer) by e-mail about the expected delivery date. The sales contract for the purchase of ordered products between the user (buyer) and the provider is irrevocably concluded at this stage (see point 8.).

Goods shipped

The merchant prepares and ships the ordered products within the agreed period.

2. Delivery

The provider undertakes to ship the ordered products as quickly as possible. Most orders received on a working day by 10:00 a.m. are shipped the same day or within 4 working days at the latest. In the event that a certain product is not in stock and the delivery will take longer than 4 working days, we will notify you immediately by phone or email. In the event that a longer delivery period would not suit you, we can remove the product from the order or replace it with another similar one.

GLS delivery service takes care of the delivery, mostly the shipments are delivered the next working day from the day of dispatch. Once your order has been shipped, you will receive a notification that we have shipped the order.

The cost of delivery and packaging can be seen in the shopping cart at the end of the order and amounts to EUR 4.50.

3. Price list of postage

Delivery: EUR 4.50. Shipping is free for orders worth EUR 50 or more.

4. Payment options

We offer the following payment options in the online store:

-with a Visa / Maestro / MasterCard credit card

- via pre-invoice (TRR) By transfer to the account of the company Lott Gostic Studio sp according to the offer/invoice that you receive at your email address. After receiving the payment according to the offer/proforma invoice, the order goes on to the processing process. With this payment method, the delivery process can be extended by 1-2 working days or for the time of receipt of payment to the transaction account of Lott Gostic Studio sp

Upon delivery of the goods, the supplier issues an invoice, which you receive at your email address, which you entered when ordering, with a clear breakdown of the costs. The notification to the buyer about the possibility of withdrawing from the contract and the procedure for returning the goods is covered in the General Terms and Conditions.

5. Prices

All prices are expressed in Euros (EUR) and include VAT. Prices do not include delivery costs. All prices are valid at the moment of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time.

The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the buyer and the provider.

7. Your order (concluded contract)

We keep your order in our computerized records of received orders. You can view your order at the business premises of Lotti Gostic Studio sp, Volčji potok 9, 1235 Radomlje.

We are available by appointment.

The provider, in cooperation with business partner GLS, distributes the ordered goods throughout Slovenia. The contract can be concluded in the Slovenian language.

8. The consumer's right to withdraw from the contract (return)

The consumer (the above applies exclusively to natural persons who acquire the article for purposes outside of their commercial activity) has the right to notify the seller in writing or via e-mail within 14 days of taking over the articles that he withdraws from the contract without having to give a reason for your decision. The deadline starts counting one day after the date of collection of the items. Refunds apply to all products in the Bow candles online store.

The consumer can submit the notice of withdrawal to the company on a form or with an unequivocal statement from which it is clear that he is withdrawing from the contract.

In case of withdrawal from the contract, the consumer returns the received item by post to the seller's address: Lotti Gostic Studio sp, Volčji potok 9, 1235 Radomlje

The return of the received items to the company within the withdrawal period is considered a notice of withdrawal from the contract.

The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is calculated according to the price list of the delivery service. The item must be returned to the seller no later than 14 days from the sent notification of withdrawal from the contract (purchase). The article is considered to have been returned in accordance with the prescribed deadline if it was delivered to the company's headquarters or sent to the company's headquarters before the expiration of the 14-day return deadline.

Payments made will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. The purchase price is returned to the buyer using the same means of payment with which the payment was made, unless the buyer expressly requests the use of another means of payment.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual condition. The consumer is responsible for a decrease in the value of the goods if the decrease is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

The right to a refund of the purchase price in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text). In the case of returning goods, please print out the return form, fill it in, sign it and send it to us together with the goods and a copy of the invoice by post to the address Lotti Gostic Studio sp, Volčji potok 9, 1235 Radomlje

Return of damaged shipments

If the package is physically damaged, missing contents, or shows signs of being opened, call us and we will start solving the problem. We will send you a delivery service according to the agreement, which will pick up the package in the same condition as you received it (without adding or removing anything) and you will fill out a complaint report. Together with the delivery service, we will make sure that the complaint is resolved in the shortest possible time.

9. Your Privacy

The provider undertakes to permanently protect all personal data against loss, misuse or unauthorized access in accordance with the Personal Data Protection Act (ZVPot). The data will only be used for communication with the user. The personal information you entrust to us is yours and we respect that to a large extent. We use your data exclusively to ensure efficient order fulfillment. We undertake to never share, sell or hand over user data to unauthorized persons.

10. Cookie policy

The website uses cookies to provide a better user experience and monitor visit statistics. Visitors are informed about the use of cookies on their first visit to the website, for the use of some cookies we ask the visitor for his consent. The visitor can change his decision regarding the use of cookies at any time on this website.

The website does not forward cookies to external service providers and does not use them to display advertising messages.

11. Trademarks

The contents published on this website are our property and may not be copied, reproduced or otherwise distributed without the permission of the owner. All data, images, products and other information in the online store are subject to copyright protection and other protection of industrial property, as defined by the legislation in the field of intellectual property, in particular the current Act on Intellectual Property (Ur.l. no. 51/06) and Act on copyright and other related rights. (Official Gazette No. 16/07)

All individual intellectual services, content and intellectual rights published on the Bow candles website are privately owned and used only for non-commercial purposes, in accordance with the guidelines set by Lotti Gostic Studio sp. They may not be used, copied, reproduced or distributed in any way or form without the permission of Lotti Gostic Studio sp.

Bow candles is a trademark managed by the company Lotti Gostic Studio sp Without the prior permission of its owner, any interference with the name, reputation, know-how or any other form of perceptual expression is prohibited. It is forbidden to use, paste or the label with the Bow candle trademark on any other product that is not a product of the online store or for advertising purposes or for other purposes without the permission of Lotti Gostic Studio sp User by accepting these general conditions, Lotti Gostic Studio sp.

12. Disclaimer

The provider regularly ensures that the information published on its pages is up-to-date and correct, but product features, availability and price can change so quickly that the provider fails to correct the information on the web pages. In such a case, the provider will inform the customer about the changes and enable him to cancel the order or replace the ordered product.

Product photos in most cases show the authentic appearance of the product, however, they can sometimes be purely symbolic and do not necessarily guarantee the product's characteristics.

From the moment the shipment with the ordered products is delivered to the post office, the provider is not responsible for cases where physical damage, destruction or loss of the shipment occurs, as well as if the contents of the shipment are missing or if the shipment shows signs of being opened.

The provider reserves the right to change the terms of business at any time and in any way, regardless of the reason and without prior warning.

13. Complaints and Disputes

The company Lotti Gostic Studio sp respects the current legislation on consumer protection and makes every effort to fulfill its duty of providing an effective complaint handling system.

In case of problems, the buyer can contact Lotti Gostic Studio sp by e-mail at info@bowcandles.si. Complaints are submitted via the e-mail address info@bowcandles.si. .

The company Lotti Gostic Studio sp is aware that an essential characteristic of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, we do our best to resolve any disputes amicably.

Out-of-court settlement of consumer disputes

In accordance with legal norms, the company Lotti Gostic Studio sp does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

14. Limitation of Liability

Products in the online store are used for home use. It is the buyer's responsibility to use the products safely and appropriately for the purpose of the final product. The buyer of the products is solely responsible for the possible consequences of improper use. The company is not responsible for any damage caused by incorrect use or ignorance of the customer.

15. Factual mistake

The company Lotti Gostic Studio sp In accordance with the provisions of ZVpot, is responsible for material defects of the product. A real error occurs.

the article does not have the properties necessary for its normal use or for circulation

the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of

the article does not have properties and features that have been expressly or tacitly agreed or prescribed

the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for notification purposes only.

How is the suitability of the item checked?

It is checked with another, faultless item of the same type, and at the same time with the manufacturer's statements or indications on the item itself.

How does the actual error take effect?

The buyer must inform Lotti Gostic Studio sp about any material defect, along with a precise description of it, within the statutory deadline (2 months after the finding) to info@bowcandles.si and at the same time allow the article to be inspected.

The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act. The company bears responsibility for material defects in the goods that become apparent within two years of the acceptance of the goods, in accordance with the ZVpot.

16. Contact

Lotti Gostic Studio sp,

Volcji potok 9,

1235 Radomlje

E-mail: info@bowcandles.si

The terms of business are valid from 14.03.2023 until cancellation.